Every year associations set out to achieve a specified goal: digital transformation, growth, increased membership or personalization to name a few. But how do you achieve these goals successfully? There are countless factors that can contribute to a successful year, but at its core, I believe understanding your team, leading by example, creating a more granular outline and adopting agile marketing are the cornerstones to achieving goals in the arena of digital marketing. In other words to reach the goals you need to adopt effective project management skills!

“Associations are backing some of the hottest trends in tech, from the soaring popularity of apps to the strengthening market for robotics—and they’re also helping to raise a future workforce that’s more diverse” -Bratcher, 2017 

As an agency focusing solely on associations, we want to seek out what’s working, make educated guesses with surfacing trends and recommendations about new technologies, so that we can apply methodology specifically towards the needs of the association. If it’s helping to grow a for-profit organization, how can we manifest the same results for a 501(c) 6 depending on membership, events, advocacy, and education for revenue?

HighRoad is here to roadmap your association's digital transformation. We guide associations as they move away from traditional email marketing to email automation as a means to prepare for marketing automation. Adestra is an ideal platform for this transition. 

Email marketing is driven by numbers. Every time an email is launched, email marketers meticulously analyze who opened it, who clicked what, and who unsubscribed. Unsubscribes (although inevitable) are an email marketers worst nightmare. So what do you do when subscribers choose to opt out of email with your company? You get out there and get them back. Check out these simple steps to getting users to opt back in and start saying yes to more emails.

First, defining what customer experience is will help lay the foundation for how associations can apply it to their member services. Customer experience is a culmination of product, service, and the experience before and after a sale that results in how the customer perceives your brand.