For every crafted email, there’s always uncertainty around its intended destination—the right inbox. You’d think that after crafting the right words, getting them approved, reworking, dropping the messaging into your branded template, and testing, the email would get to the right place. But we all know this just isn’t always the case. So how do we ensure that the effort we’re putting into our emails isn’t getting lost? In short, email delivery ultimately comes down to two things— clean data and consistent engagement.
The symptom is unusually high click through rates in your email sends. We have seen it occur across multiple email service providers and even marketing automation software - and it often occurs when initially sending from a new platform. It happens because some email services have virus checking software that opens links in an email to ensure they are safe to pass through to a users mailbox. Many times the victims happen to send to entities that include schools and hospitals because these entities often have more strict spam filters enabled. If you fall into one of those categories (and sometimes even if you don’t), this could be something you are experiencing on the reporting side of your email program.