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Blog Feature

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March 13th, 2013

Hybrid Meetings Explained:

Hybrid Virtual Meetings allow organizations to bring many of the critical components of a face-to-face meeting, to a broader audience. This includes, but is not limited to: networking, break-out educational sessions, expo hall, vendor demonstrations and give-aways. Why limit your events to one location, or one time period? Hybrid Virtual Meetings allow you to expand your reach, and increase the shelf life of the content that is presented. It can also open up a new, non-dues revenue stream for your organization.

Blog Feature

By: Jenny Lassi
March 5th, 2013

One of the more frustrating aspects of eMail marketing is understanding why one of your eMails may not reach your recipient inbox. There are many hoops eMail marketers must jump through in order to reach inboxes and no organization is exempt from this. Even if you are deploying eMails to members who have opted into your eNewsetters, you will still need to get through all filtering levels before your eMail reaches the member inbox.

Blog Feature

By: Jenny Lassi
February 15th, 2013

Creating your HTML eMail for Optimum Member Engagement: Best Practices

  • Member signed up for that specific type of communication either via membership portal or email preference center
  • Subject line is consistent with the email's content
  • Preheader asks to add the domain or IP address to the member's safelist or whitelist for future delivery
  • Preheader links to an online version of the email

Blog Feature

By: Jenny Lassi
February 11th, 2013

DomainKeys (DK) and DomainKeys Identified Mail (DKIM) are eMail authentication technologies designed to identify legitimate senders of email. Email authentication technologies like DK and DKIM were developed to prevent “spoofing,” the nefarious practice whereby anyone sending an email could potentially use your domain in the “From:” address for their message.

DK and DKIM help prevent spoofing by cryptographically “certifiying” that:

  • You are the actual sender in the “From:” address, and;
  • What you sent has not been altered along the way.

Blog Feature

By: Jenny Lassi
February 5th, 2013

Keeping a database clean and up-to-date isn’t an easy or exciting task, but it is one that directly impacts your bottom line. If your database is messy, you are throwing money away every time you send an e-mail.

What to do if you have a messy database:

  • Ensure that customer data is properly collected in the first place so that there will be less need to clean it up later. Implement a consistent process for entering contact records into your database. In the database world we are all aware of the acronym GIGO—garbage in, garbage out.
  • Clean your list regularly by removing or amending incorrect data and getting rid of duplicate entries. You will quickly alienate your contacts if you send them e-mails that are irrelevant to them.
  • Make sure prospect and communication data is standardized, cleansed and matched prior to loading it to your e-mail database.
  • When acquiring data through web forms or data appends, it’s important to do a post process that puts all data in the same format.
  • When you send your data out for hygiene make sure you get what you ask for. Each data company has a different definition of what data hygiene means.
A database is only as good as the data hygiene that goes into it. HighRoad Solution can help. To discuss data hygiene strategy, contact your Account Manager or contact the HighRoad Support Team to assist you with your data needs.

Blog Feature

By: Jenny Lassi
January 4th, 2013

Linking to your presence on social media platforms in an eMail is a start. Don’t miss out on a great opportunity to let your eMail recipients share your content with their contacts and friends further extending your reach.

When people are trying to keep up with the Jones’ in the social media arena, ask yourself “Self, what are we getting out of this and is it worth the time?” Many marketers struggle to understand the ROI for social media.