omni-channel
By:
Maneesha Manges
January 22nd, 2026
Segmentation has long been a foundational concept in marketing, but the landscape has dramatically evolved. Traditional segmentation has relied on static demographic or firmographic categories, such as age, membership type, or organization size - criteria that rarely change and are easy to manage.
While these basics were effective in a world dominated by single-channel communications (typically email), they fall short in today’s complex, multi-touch member journeys.




