Like everyone in business today, I log in to find dozens of automated email messages that include dozens of articles, links, updates and notifications about all of the things that have happened in my offline absence. Today, I have more than usual as I'm coming off of a week's vacation and as I'm frantically scanning subject lines to ferret out the critical to the nice-to-read, I see an article on change management. I open that one as I'm always eager for tips and research on non-violent methods to help others to change (my own experience has taught me that beating one's head on the wall elicits only short-term benefits).